Return & Exchange Policy

At CLUB 0019, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and exchange process, subject to the terms below.

Eligibility for Returns & Exchanges

• Items must be returned/exchanged within 7 days of delivery.
• Products must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and labels intact.
• Items purchased during sale/clearance or marked as non-returnable are not eligible for return or exchange.
• For hygiene reasons, accessories (caps, masks, innerwear, etc.) cannot be returned or exchanged.

How to Initiate a Return

Step 1: Submit Return Request

You can initiate a return request in two ways:

Step 2: Package Your Items

Step 3: Arrange Pickup

Once your return request is approved, we will arrange a free pickup from your address. You will receive:

Step 4: Return Processing

Return Options

Refund

Exchange

Store Credit

Shipping & Pickup

Free Return Shipping

Return Shipping Costs

Processing Times

Special Cases

Custom Orders

Custom or personalized orders are not eligible for return unless the item received is different from what was ordered.

Sale Items

International Orders

Damaged or Defective Items

Contact Information

If you have any questions about our return policy or need assistance with a return, please contact us:

Policy Updates

We reserve the right to update this return policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Last updated: September 3, 2025